FAQs

1. When you find the desired product, click on its image or title to view more details about it. The product page will have more information such as product description, specifications, pricing, and customer reviews. Make sure to read through the details to ensure it meets your requirements.

2. If you’re satisfied with the product, select the desired quantity or any other available options (such as size, color, or variations) and click on the “Add to Cart” button. 

3. If you clicked “Add to Cart,” a confirmation message will appear indicating that the item has been successfully added to your cart. You can continue shopping and repeat steps 4 and 5 if you want to add more items. Otherwise, click on the shopping cart icon or a similar symbol to proceed to the cart page.

4. On the cart page, you will see a summary of the items you’ve added. Review the list to ensure it is accurate, and make any adjustments if necessary. You may have options to remove items, change quantities, or apply any applicable discounts or coupon codes.

5. When you’re ready to proceed, click on the “Checkout” or “Proceed to Checkout” button. This will take you to the order confirmation and payment page.

6. On the order confirmation page, you may be asked to provide your shipping address, billing information, and contact details. Fill in the required fields accurately. If you already have an account on the website, you may have the option to log in, which can autofill some of the information.

7. After entering the necessary information, review your order details, including the total cost, shipping method, and estimated delivery date. Double-check that all the information is correct.

8. Next, choose your preferred payment method from the available options. Common payment methods includes Email Transfer, BTC, or ETH.

9. Carefully review all the instructions on how to send payment. Look for any errors or discrepancies. If everything is good, you will receive a confirmation email stating that your order is now being “processed”

10. After placing the order, you will receive an order confirmation page or email with a summary of your purchase. This confirmation will include an order number and other relevant details. It’s a good idea to keep this confirmation for future reference.

11. You will receive additional updates via email regarding the processing, shipping, and tracking of your order. Be sure to check your email regularly for any notifications or communication from the e-commerce website.

Orders can be placed at any time. However, orders placed before 1 PM PST will typically be sent out on the same day, while orders placed after 1 PM PST will be sent out on the following day. If orders are placed on the weekend, they will be sent out on the following Monday. Please note that the email/live chat hours are from Monday to Friday, 9 AM PST to 5 PM PST.

Unfortunately no, we can only accept orders within Canada.

1. Check your email inbox: First, check your email inbox, including your spam or junk folder, to ensure that the invoice hasn’t been filtered out or marked as spam. Sometimes, emails from automated systems can end up in these folders.

2. Wait for a reasonable timeframe: In some cases, there may be a delay in generating and sending the invoice. Allow for a reasonable amount of time, such as 24 hours, for the invoice to be processed and sent to you. During busy periods, it may take a bit longer.

3. Contact customer support: If you still haven’t received the invoice after the appropriate timeframe, it’s best to reach out to the customer support team of the company or individual who issued the invoice. Locate their contact information, such as an email address or phone number, and reach out to them for assistance.

4. Provide necessary details: When contacting customer support, provide them with relevant information to help them locate your invoice quickly. Include details such as your order number, date of purchase, the email address associated with your account, and any other relevant information they may need to assist you effectively.

5. Request a resend or clarification: Clearly communicate to customer support that you haven’t received the invoice and kindly request them to resend it to you. Alternatively, if you’re unsure whether the invoice was sent or if there are any discrepancies, ask for clarification on the status of the invoice or any additional steps you need to take.

6. Follow instructions provided: Once you’ve contacted customer support, follow any instructions they provide to resolve the issue. They may ask for additional information, provide an updated invoice, or guide you through any necessary steps to ensure you receive your invoice.

7. Keep records and follow up: Throughout the process, make sure to keep records of your communication with customer support, including dates, times, and any relevant details discussed. If the issue persists or if you don’t receive a response within a reasonable timeframe, consider following up with customer support or exploring alternative means of contact, such as a different email address or a phone call.

All consumable purchases are final, no refunds or exchanges. If you are not happy with your order, please reach out to our customer support team.

In order to send an email transfer payment, you will need to have online banking available. Once you have online banking available, you will see the option to send an email transfer. The information needed in order to send an email transfer will be your receivers email, name, question, and secret answer (we will provide all the information needed in order for you to send to us). The information will be founded after you go through checkout page. Here’s a video provided by interact explaining more details about email transfer. 

https://www.youtube.com/watch?v=TqngfHYc-Co

1. Set up a Bitcoin Wallet: Choose a reliable Bitcoin wallet that suits your needs. You can opt for a software wallet (like Exodus or Electrum) or a hardware wallet (such as Ledger or Trezor). Install and set up the wallet following the instructions provided by the wallet provider.

2. Obtain the Recipient’s Bitcoin Address: Ask the person or entity you want to send Bitcoin to for their Bitcoin address. It is a unique alphanumeric string that starts with a “1” or “3” (for legacy addresses) or “bc1” (for SegWit addresses).

3. Open your Bitcoin Wallet: Launch your Bitcoin wallet software or app and make sure you have the necessary funds available.

4. Click on the “Send” or “Send Bitcoin” Option: Look for the “Send” or “Send Bitcoin” button within your wallet interface. Clicking on it will initiate the sending process.

5. Enter the Recipient’s Bitcoin Address: Input the recipient’s Bitcoin address you obtained earlier. Double-check the address for accuracy to avoid any errors.

6. Specify the Amount: Enter the amount of Bitcoin you want to send to the recipient. Make sure you have enough funds in your wallet to cover the transaction, including any associated fees.

7. Review Transaction Details: Carefully review the transaction details, including the recipient’s address and the amount being sent. Verify that everything is correct before proceeding.

8. Confirm and Send: Once you are satisfied with the transaction details, confirm the transaction within your wallet. Depending on your wallet, you may need to enter your wallet password or provide any additional authentication.

9. Wait for Confirmation: After sending, the transaction will be broadcasted to the Bitcoin network for confirmation. Confirmation times can vary, but typically it takes around 10 minutes for the transaction to be included in a block.

10. Transaction Complete: Once the transaction is confirmed, the recipient will be able to see the incoming Bitcoin in their wallet.
    
    Our wallet will be provided after the checkout page

If you send your payment over the weekdays, please give us 24hours to deposit and process all orders. 

All transfers sent over the weekend will be deposited and accepted on the following Sunday. If there’s a federal stat holiday, we will be accepting payments on Monday.

Once processed, the next step will be receiving your tracking number.

In order to request for signature for your package, you will need to add “signature” into your order notes at cart page.

“Signature” is a request that the shipper will need someone present before they can release the package.

Once you receive your tracking number, you can live track your package via Canada Post website.

Here’s the link: https://www.canadapost-postescanada.ca/cpc/en/home.page

All of our packages are shipped via “Xpresspost” from Canada Post. This method guarantees packages to be delivered within 2 to 4 business days depending on where your located.

If you haven’t received your package within 2-4 business days, the best method is to reach out to our customer service team. We will troubleshoot your package and will find the best method to replace or refund your order.

Every purchase made within this website will earn you points. Typically our standard ratio is $1 = 1 point. 

For example, if your order is $388.88 after discounts, once completed, you will be able to see 389 points available in your account.

Our points to rewards ratio is 1000pts = $10.00

You can check your points by clicking this link,

https://buyweedpacks.co/my-account/points-and-rewards/

In order to use your points, 

Once you have your items placed in your carts, there will be a message prompts asking if you would like to redeem your points towards your order?

Please click on this notification to redeem your points.

Yes, for all product reviews, you will earn 5 points (no limits).

Any reviews made on any social media platforms will receive $20 worth of points.